The Quality Business: Quality Issues in the Smaller Firm |
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Author:
| Blackburn, Robert Curran, James North, Julian |
ISBN: | 978-1-280-33035-3 |
Publication Date: | Jan 2002 |
Publisher: | Routledge
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Book Format: | Ebook |
List Price: | USD $210.00 |
Book Description:
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This book is the first to seriously consider quality issues in smaller firms, based upon well-conducted research and careful theorizing. Subjects covered include: * the relevance of formal quality standards such as BS 5750 to small firms * definitions and implementations of 'quality' in a business context, from formal standards to Total Quality Management * interviews with a selected sample of over 150 owner-managers * detailed case studies of small firms...
More DescriptionThis book is the first to seriously consider quality issues in smaller firms, based upon well-conducted research and careful theorizing. Subjects covered include:
* the relevance of formal quality standards such as BS 5750 to small firms
* definitions and implementations of 'quality' in a business context, from formal standards to Total Quality Management
* interviews with a selected sample of over 150 owner-managers
* detailed case studies of small firms
* analysis of self-generated quality strategies
* the variety of formal methods of quality control.