Managing Knock Your Socks off Service |
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| Author:
| Bell, Chip R.
Zemke, Ron
Bush, John
Zielinski, David |
| Narrated by:
| Pratt, Sean |
| ISBN: | 978-1-59659-188-2 |
| Publication Date: | Aug 2008 |
| Publisher: | Ascent Audio
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| Imprint: | Gildan Audio |
| Book Format: | Downloadable audio file |
| List Price: | USD $24.98 |
Book Description:
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Today's customers demand service that isn't just beyond the norm, but makes its mark in their minds and in their hearts. This updated edition of Managing Knock Your Socks Off Service provides listeners with up-to-the-minute advice on how they can create world-class service both in their operations and through their people, whether they work with customers face-to-face, on the phone, or in e-space.Revamped with new examples, stories, and research, this audiobook gives readers practical,...
More DescriptionToday's customers demand service that isn't just beyond the norm, but makes its mark in their minds and in their hearts. This updated edition of Managing Knock Your Socks Off Service provides listeners with up-to-the-minute advice on how they can create world-class service both in their operations and through their people, whether they work with customers face-to-face, on the phone, or in e-space.Revamped with new examples, stories, and research, this audiobook gives readers practical, proven ways to:Find and retain service-oriented peopleGet to know customers intimatelyBuild a service visionTrain and coachCreate and maintain a service-management process that aligns people, systems, and customersInvolve and empower employeesRecognize and reward good performanceFilled with examples from service standard-setters, such as Fed-Ex, QVC, and others, Managing Knock Your Socks Off Service shows how to create great service on a day-to-day, real-time, every-time basis.