Kaizen Strategies for Customer Care How to Create a Powerful Customer Care Program-And Make It Work |
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| Author:
| Wellington, Patricia |
| Series title: | Kaizen Strategies Seri. |
| ISBN: | 978-0-273-61472-2 |
| Publication Date: | Oct 1995 |
| Publisher: | Financial Times/Prentice Hall
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| Book Format: | Paperback |
| List Price: | USD $24.95 |
Book Description:
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"At last a book to show you in very practical terms what real changes you have to make to become truly customer focused." ¿ Cannon Ltd.
A proven framework to implement a customer-focused strategy using the nine basic principles of Kaizen.
"At last a book to show you in very practical terms what real changes you have to make to become truly customer focused." ¿ Cannon Ltd.
A proven framework to implement a customer-focused strategy using the nine basic principles of Kaizen.