Improving the Defense Finance and Accounting Service's Interactions with It's Customers |
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Author:
| Keating, Edward G. Gates, Susan M. Pace, Jennifer E. |
ISBN: | 978-0-8330-2968-3 |
Publication Date: | Jun 2001 |
Publisher: | RAND Corporation, The
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Book Format: | Paperback |
List Price: | USD $15.00USD $15.00 |
Book Description:
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The Defense Finance and Accounting Service (DFAS) provides a variety of finance and accounting services to military customers. Because DFAS received customer complaints, its leadership asked RAND to take a comprehensive look at all DFAS-customer interactions to identify problems and determine how those interactions might be improved.
The Defense Finance and Accounting Service (DFAS) provides a variety of finance and accounting services to military customers. Because DFAS received customer complaints, its leadership asked RAND to take a comprehensive look at all DFAS-customer interactions to identify problems and determine how those interactions might be improved.