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Customer Service in Health Care

A Grassroots Approach to Creating a Culture of Service Excellence

Customer Service in Health Care( )
Author: Baird, Kristin
Series title:J-B AHA Press Ser.
ISBN:978-0-7879-5251-8
Publication Date:Jul 2000
Publisher:John Wiley & Sons, Incorporated
Imprint:Jossey-Bass
Book Format:Paperback
List Price:USD $80.95USD $62.50
Book Description:

Research confirms that it is six times more costly to attract a new customer than it is to retain an existing one.

Creating a culture of service excellence requires planning, preparation, and persistence.

Book Details
Pages:176
Detailed Subjects: Medical / Physician & Patient
Business & Economics / Customer Relations
Business & Economics / Industries / Healthcare
Physical Dimensions (W X L X H):5.889 x 8.853 x 0.456 Inches
Book Weight:0.556 Pounds



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