| Conversations on Customer Service and Sales | | Featuring:
| Quinones, Peter Tracy, Brian Kahler, Bobbi Tyler, Richard Bradford, Read Hutson, Don Edmundson, Ken W. Obarski, Anne M. Cathcart, Jim Rosales, Joseph Kosch, Dan Shonka, Mark Jacobson, John Eric | ISBN: | 978-1-932863-26-0 | Publication Date: | Sep 2005 | Publisher: | Resource Book Publishing
| Book Format: | Paperback | List Price: | USD $19.95 |
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