Communicating with Customers Service Approaches, Ethics and Impact |
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| Author:
| Ford, Wendy S. Zabava- |
| Series title: | Hampton Press Communication Series: Communication and Social Organization Ser. |
| ISBN: | 978-1-57273-141-7 |
| Publication Date: | Oct 1997 |
| Publisher: | Hampton Press, Incorporated
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| Book Format: | Paperback |
| List Price: | USD $21.95USD $21.95 |
Book Description:
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This volume suggests new directions for researching and improving communication practices in a variety of service contexts and provides clear guidance for organizations wishing to initiate and evaluate their efforts to improve practices with customers.
This volume suggests new directions for researching and improving communication practices in a variety of service contexts and provides clear guidance for organizations wishing to initiate and evaluate their efforts to improve practices with customers.