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Who's Your Gladys?

How to Turn Even the Most Difficult Customer into Your Biggest Fan

Who's Your Gladys?( )
Author: Suttle, Marilyn
Vest, Lori Jo
ISBN:978-0-8144-1439-2
Publication Date:Aug 2009
Publisher:AMACOM
Book Format:Hardback
List Price:Contact Supplier contact
Book Description:

Compelling customer service practices all your customers-even Gladys-will thank you for!

Book Details
Pages:240
Detailed Subjects: Business & Economics / Customer Relations
Psychology / Interpersonal Relations
Physical Dimensions (W X L X H):15.57 x 23.495 x 6.325 cm
Book Weight:0.5 Kilograms



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