The Customer Rules: the 14 Indispensible, Irrefutable, and Indisputable Qualities of the Greatest Service Companies in the World |
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| Author:
| Beemer, C. Britt
Shook, Robert L. |
| ISBN: | 978-0-07-160365-2 |
| Publication Date: | Aug 2008 |
| Publisher: | McGraw-Hill Education (Australia) Pty Limited
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| Book Format: | Hardback |
| List Price: | AUD $62.95 |
Book Description:
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Techniques that keep customers coming back-from 14 of today's top companies
Techniques that keep customers coming back-from 14 of today's top companies