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The Best Service Is No Service

How to Liberate Your Customers from Customer Service, Keep Them Happy, and Control Costs

The Best Service Is No Service( )
Author: Price, Bill
Jaffe, David
ISBN:978-0-470-18908-5
Publication Date:Mar 2008
Publisher:John Wiley & Sons Australia, Limited
Imprint:Jossey-Bass
Book Format:Hardback
List Price:AUD $46.95
Book Description:

Praise for The Best Service Is No Service

"A very sharp and practical treatise on why so many call centers and service operations are playing with the wrong deck of cards altogether. We strongly recommend it to anyone involved in customer service issues. "
-Don Peppers and Martha Rogers, Ph.D.

Book Details
Pages:336
Detailed Subjects: Business & Economics / Customer Relations
Business & Economics / Industries / Service
Physical Dimensions (W X L X H):16.51 x 23.11 x 3.05 cm
Book Weight:0.545 Kilograms



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