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Service Success! Lessons from a Leader on How to Turn Around a Service Business

Service Success! Lessons from a Leader on How to Turn Around a Service Business( )
Author: Kaplan, Daniel I.
Reiser, Carl
ISBN:978-0-471-59129-0
Publication Date:Mar 1994
Publisher:John Wiley & Sons, Incorporated
Book Format:Hardback
List Price:Contact Supplier contact
Book Description:

Singled out by Fortune and The New York Times as a remarkable manager, Dan Kaplan has pioneered a revolutionary new system for measuring service quality to help managers keep track of intangibles in a service business.

Book Details
Pages:272
Detailed Subjects: Business & Economics / Industries / Service
Business & Economics / Quality Control
Physical Dimensions (W X L X H):16.2 x 24.1 x 2.104 cm
Book Weight:0.546 Kilograms



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