Service Success! Lessons from a Leader on How to Turn Around a Service Business |
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| Author:
| Kaplan, Daniel I.
Reiser, Carl |
| ISBN: | 978-0-471-59129-0 |
| Publication Date: | Mar 1994 |
| Publisher: | John Wiley & Sons, Incorporated
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| Book Format: | Hardback |
| List Price: | Contact Supplier contact
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Book Description:
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Singled out by Fortune and The New York Times as a remarkable manager, Dan Kaplan has pioneered a revolutionary new system for measuring service quality to help managers keep track of intangibles in a service business.
Singled out by Fortune and The New York Times as a remarkable manager, Dan Kaplan has pioneered a revolutionary new system for measuring service quality to help managers keep track of intangibles in a service business.