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Kaizen Strategies for Customer Care

How to Create a Powerful Customer Care Program-And Make It Work

Kaizen Strategies for Customer Care( )
Author: Wellington, Patricia
Series title:Kaizen Strategies Seri.
ISBN:978-0-273-61472-2
Publication Date:Oct 1995
Publisher:Financial Times/Prentice Hall
Book Format:Paperback
List Price:Contact Supplier contact
Book Description:

"At last a book to show you in very practical terms what real changes you have to make to become truly customer focused." ¿ Cannon Ltd.

A proven framework to implement a customer-focused strategy using the nine basic principles of Kaizen.

Book Details
Pages:256
Detailed Subjects: Business & Economics / Customer Relations
Physical Dimensions (W X L X H):16.154 x 23.978 x 2.4 cm
Book Weight:0.617 Kilograms



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