Kaizen Strategies for Customer Care How to Create a Powerful Customer Care Program-And Make It Work |
|
Author:
| Wellington, Patricia |
Series title: | Kaizen Strategies Seri. |
ISBN: | 978-0-273-61472-2 |
Publication Date: | Oct 1995 |
Publisher: | Financial Times/Prentice Hall
|
Book Format: | Paperback |
List Price: | Contact Supplier contact
|
Book Description:
|
"At last a book to show you in very practical terms what real changes you have to make to become truly customer focused." ¿ Cannon Ltd.
A proven framework to implement a customer-focused strategy using the nine basic principles of Kaizen.
"At last a book to show you in very practical terms what real changes you have to make to become truly customer focused." ¿ Cannon Ltd.
A proven framework to implement a customer-focused strategy using the nine basic principles of Kaizen.