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Helping the Difficult Library Patron

New Approaches to Examining and Resolving a Long-Standing and Ongoing Problem

Helping the Difficult Library Patron( )
Author: Katz, Linda S.
ISBN:978-0-7890-1731-4
Publication Date:Jul 2002
Publisher:Routledge
Book Format:Paperback
List Price:AUD $116.00
Book Description:

This insightful book shows you how to deal with an issue as old as the library profession: interacting with problem patrons. It looks at this fact of life that affects almost every facet of library work and provides practical solutions--some developed within the field and some borrowed from other professions--that will improve reference services for those you serve and make the work of your library staff less stressful, more productive, and increasingly meaningful. Helping...
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