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W Earl Sasser
W Earl Sasser is the author of "What Great Service Leaders Know and Do", "The Value Profit Chain", "The Service Management Course" and "Service Profit Chain".
Books by W Earl Sasser
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The Value Profit ...
Heskett, James L.
Hardback:
$35.00
What Great Servic...
Heskett, James L.
Hardback:
$34.95
The Service Manag...
Sasser, W. Earl
Hardback:
$45.00
Service Profit Ch...
Sasser, W. Earl
Electronic book text:
$3.99